AI Platform
AI Mediator Platform: Conflict Resolution & Mediation Tool
February 1, 2025
Client and The Problem
Mediators and families were struggling with escalating conflicts, lack of structured mediation processes, and ineffective communication during family dispute resolution sessions. The mediation process was hindered by emotional outbursts, lack of neutral facilitation tools, and difficulty maintaining productive dialogue between family members. There was no unified system to help mediators facilitate fair and structured conflict resolution sessions, leading to prolonged disputes and inefficient mediation relationships. Mediators needed better tools to organize session information, track conflict resolution progress, and facilitate productive mediation discussions.
Solution
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We developed Resolve as a comprehensive AI-powered mediator platform that centralizes all aspects of the family conflict resolution process for mediators and families. The system includes AI-driven conflict analysis with emotion detection and de-escalation recommendations, structured mediation session management with guided agendas and talking points, communication tools that facilitate neutral dialogue between family members while maintaining mediator oversight, conflict resolution tracking and visualization with automated progress milestones, mediator dashboard with session overview, case management, and personalized mediation plan development, secure messaging system for confidential communication between all parties, session recording capabilities with transcription and key point extraction, and content sharing features with version control and access permissions.
Results
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Resolve is being developed to transform the mediation industry by providing a centralized, AI-powered platform for family conflict resolution. The system addresses the critical pain points of escalating conflicts and lack of structured mediation processes that plague traditional family dispute resolution. Families benefit from having neutral, facilitated mediation sessions with AI-driven conflict analysis and de-escalation tools, while mediators gain powerful tools for session management and conflict resolution facilitation. The AI mediation features help maintain productive dialogue and achieve resolution outcomes while ensuring fair and structured mediation processes. However, like many complex AI projects, the scope expanded significantly beyond initial pre-discovery estimates, requiring careful project management to balance comprehensive functionality with development timelines.
Timeframe
6 months
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