Client and The Problem

Atlas Copco sought seamless access to product insights and efficient inter-headquarters communication. Our task was to unify these needs into an innovative solution. The customer faced significant challenges as they struggled to sort through thousands of products, leading to frustration and inefficiencies. This overwhelming process not only consumed valuable time but also resulted in lost leads, as potential customers were unable to find the information they needed quickly. The inability to navigate their extensive product catalog effectively hindered their sales efforts and impacted their overall business growth.

Visual representation of client problem solving

Solution

Comprehensive Insights: Our AI chatbot is a robust product information hub, offering users instant access to accurate details and technical specifications.

Effortless Connectivity: Doubling as a directory, the chatbot efficiently connects users to the right personnel across diverse headquarters.

Reflecting on the early days of AI, we faced significant challenges. At that time, AI technology was still in its infancy, struggling to process even a page of text effectively. The limitations of earlier models made it difficult to achieve the seamless user experience we envisioned. However, with the advent of GPT-3.5, we were able to leverage its advanced capabilities to overcome these hurdles, transforming our vision into a reality.