Operational Transformation
Sport Retail Operations Streamlining
November 7, 2022
Client and The Problem
A leading sport retail company was struggling with fragmented operations across multiple locations. Their ecommerce store operated in silos from local inventory systems, leading to stock discrepancies, delayed order fulfillment, and inconsistent customer experiences. People management processes were manual and inefficient, with separate systems for scheduling, payroll, and performance tracking. The lack of integration between online and offline operations resulted in lost sales opportunities, operational inefficiencies, and increased overhead costs. Manual data entry across systems created errors and consumed valuable staff time that could be better spent on customer service and sales.
Solution
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We implemented a comprehensive operational transformation that integrated their ecommerce platform with local systems and unified people management processes. The project included building custom API integrations between their Shopify ecommerce store and local POS systems, creating real-time inventory synchronization, and implementing automated order fulfillment workflows. For people management, we developed a unified HR platform that integrated scheduling, time tracking, payroll, and performance management into a single dashboard. We automated routine operational tasks, implemented predictive analytics for inventory management, and created comprehensive reporting dashboards for real-time operational visibility. The solution included mobile applications for staff to manage schedules and access operational data on-the-go, ensuring seamless coordination between online and offline operations.
Results
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The operational transformation delivered dramatic improvements in efficiency and profitability. Ecommerce order fulfillment time reduced by 60%, inventory accuracy improved to 98%, and operational costs decreased by 35%. People management efficiency increased with automated scheduling reducing administrative time by 50% and unified performance tracking improving staff productivity by 25%. The integrated systems eliminated data silos, providing real-time visibility across all operations. Customer satisfaction scores improved with faster order processing and more accurate inventory availability. The company now operates as a cohesive unit with seamless online-offline integration, positioning them for continued growth and competitive advantage in the sport retail market.
Timeframe
8 months
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